Privacy Policy Olympis88 – Malaysia User Data Protection

Information We Collect

Olympis88 collects various categories of information from users for platform operations, security and service improvement purposes. The following are the types of information we collect:

Personal Identification Information

• Full name as it appears on official identification documents
• National identification number (MyKad) or passport number
• Date of birth for age verification
• Email address and mobile phone number
• Current residential address

Financial Information

• Registered bank account number for withdrawal processing
• Bank account holder name for identity verification
• Deposit and withdrawal transaction history within the platform
• Payment method used (DuitNow, FPX, e-wallet)

Platform Activity Information

• Game and wagering history within the olympis88 platform
• Game preferences and usage patterns
• Login records including time, location, and device used
• Communication with the customer support team

Technical Information

• IP address of your device when accessing the platform
• Web browser type and operating system
• Device identifier (device ID) for mobile applications
• Cookie and login session data

How Information Is Collected

Olympis88 collects your information through the following methods:

1. Account Registration: Information you provide during the new account registration process, including your name, email, phone number and identification details.
2. KYC Process: During the identity verification process (Know Your Customer), you are required to upload a copy of a valid identification document.
3. Financial Transactions: Bank account details and payment methods are collected when you make your first deposit or withdrawal.
4. Platform Usage: Activity data is collected automatically when you use Olympis88 services, including games played and bets placed.
5. Customer Support: All communications via live chat, email, or support tickets are stored for reference and service improvement.
6. Automated Technology: Cookies, web beacons and similar technologies automatically collect technical information when you visit our platform.

Data Usage Purpose

Every piece of information we collect is used for specific and legitimate purposes. olympis88 never collects data merely for its own sake without benefit to users.

We also use data in aggregate form (with no individual identification) for usage trend analysis, product improvement, and internal reporting purposes.

Data Storage & Security

The security of your data is an absolute priority for Olympis88. We implement comprehensive layers of security to ensure your information is always protected.

Technical Security Measures

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Account passwords are stored in an undecrytable hash format — even we cannot see your password.
• Two-factor authentication (2FA) is available and recommended for all accounts.
• Round-the-clock security monitoring by a dedicated technical team to detect suspicious activity.
• Server infrastructure employing data isolation and regular backups.

Data Retention Period

Olympis88 retains user data for as long as necessary to fulfil the purposes stated in this policy, subject to legal requirements that may require longer retention. In general:

• Financial transaction data: Minimum 7 years in accordance with audit and financial regulatory requirements.
• Active account data: For the duration the account remains active and for a defined period after closure.
• Technical logs: retained for 90 days for security and debugging purposes.

Data Sharing with Third Parties

Olympis88 does not sell, rent, or trade your personal information to any party for marketing purposes. Data sharing only occurs in limited and specific circumstances as follows:

• Payment Processors: Information that must be shared with payment processors (such as banks and e-wallet providers) to complete your financial transactions.
• Service Providers: Companies that help us deliver services such as cloud hosting, analytics, and technical support are bound by strict confidentiality agreements.
• Legal Requirement: When required by court order, law enforcement request, or valid regulatory obligation.
• Fraud Prevention: Sharing information with industry fraud prevention organisations to protect all platform users.

In all data-sharing situations above, we ensure only the minimum necessary information is shared and all data recipients are bound by robust data protection agreements.

Cookies & Tracking Technologies

Olympis88 uses cookies and similar technologies to enhance the user experience and ensure platform security. Cookies are small text files stored on your device when you visit our platform.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies: Collects information on how users use the platform for improvement purposes.
• Functional Cookies: Stores user preferences such as language and display settings.
• Analytics Cookies: Helps us understand usage patterns in aggregate, without identifying individual users.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the Olympis88 platform.

Your Rights as a User

As an olympis88 user whose personal data we manage, you have clear rights under applicable data protection laws. We are committed to helping you exercise these rights with ease.

To exercise any of the above rights, please contact our support team via live chat within the platform or support email. We will process your request within 30 working days. In complex cases, this period may be extended to 60 days with notice to you.

Child Safety

Olympis88 strictly prohibits use of the platform by individuals under the age of 18. We do not knowingly collect, store or process personal data of children.

Our KYC age verification process ensures only adult users can register and use olympis88 services. If we detect an account registered by a minor, it will be immediately closed and all associated data will be deleted.

If you know or suspect that someone under the age of 18 is using our platform, please notify our support team immediately. We take this responsibility seriously.

Links to Third-Party Platforms

The Olympis88 platform may contain links to third-party websites or services related to our operations, such as game provider websites or regulatory details. The Olympis88 Privacy Policy applies to our own platform only.

Olympis88 is not responsible for the privacy practices or content of third-party websites that may be accessed through such links. We encourage you to read the privacy policy of any third-party website you visit separately.

Privacy Policy Amendments

Olympis88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or service improvements. Any amendments will be published on this page with an updated revision date.

• For material amendments, we will send a notice to your registered email at least 14 days before the changes take effect.
• Continued use of the Olympis88 platform after an amendment takes effect constitutes your acceptance of the revised policy.
• If you do not agree with any amendments, you have the right to close your account before the changes take effect.

Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your data rights, the Olympis88 team is ready to assist. You can reach us via:

• Live Chat: Available 24/7 within the olympis88 platform or mobile app
• Support Email: [email protected] (response within 1–2 business days)
• Help Center: Section FAQ within our platform contains answers to frequently asked questions related to privacy